Working at Southern Water

More than a utility company, Southern Water’s work, ideas, passion and purpose, sustain and transform communities, society, and the environment. Find technical and management roles here.

Explore our roles Apply now

Working at Southern Water

More than a utility company, Southern Water’s work, ideas, passion and purpose, sustain and transform communities, society, and the environment. Find technical and management roles here.

Explore our roles Apply now

About Southern Water

Here at Southern Water, we do much more than you probably think and offer a huge variety of roles, professions and career paths. From project managers, customer service executives and scientists, to accountants, analysts, IT specialists, and sewerage operatives. If you’re ready to make an impact on the world, you’ll find a way to do it here.

We rely on water for everything. Without water, life as we know it would be impossible. And yet we know that challenges lie ahead. Our population is growing fast, and climate change is bringing greater risk of drought and flooding. Together we aim to find solutions and deliver a sustainable, high-quality water and wastewater service, today and for decades to come. If you share our passion, join us and you could too.

Southern Water is more than 2,000 thinkers and doers. We are problem solvers and strategists. Engineers and the educators. Accountants and administrators. We are everything you think we are and much more than you expect. We work hard. We aim high. We care. We create. We rise to every challenge, and we always try to be the best and deliver the best to the 4.6 million customers in our region, who we deliver Water for Life to.

Our key teams and departments include Customer Services, Water and Wastewater Operations, Engineering and Construction and Health and Safety. Plus, we have our corporate support teams including IT, HR and Finance. So, whoever you are and whatever your background we’ve a meaningful career right here, ready for you to dive into.

Why Southern Water?

Company and performance-related bonuses

Company pension contribution

25 days annual holidays

Competitive maternity and return-to-work

Study support for job-related qualifications

Health benefits through a cash plan

Discounts and savings on products and experiences

Company and performance-related bonuses

Company pension contribution

25 days annual holidays

Competitive maternity and return-to-work

Study support for job-related qualifications

Health benefits through a cash plan

Discounts and savings on products and experiences

Roles at Southern Water

Process Technician

Our Process Technicians take care of the day-to-day maintenance of, and repairs to, water and wastewater treatment works, sludge treatment centres and pumping stations.

Accountabilities

To undertake reactive and planned maintenance of plant and equipment on a daily basis.
To coach, train and develop staff under their supervision, this to include the apprenticeship programme.
To install new plant and equipment as required.
Provide technical expertise to Internal & External contractors.
Manage projects internally and provide the technical expertise to contractors working for Southern Water.
To respond to alarms and fault find to identify issues, fix these or escalate if required.

Knowledge

Able to understand and/or use standard equipment and tools required of speciality and manufacture simple parts (welding, etc)
Understands operational processes and impacts
Can read and understand technical Mechanical or Electrical drawings
Able to self teach due to experience/expertise
Understands Southern Water operations
Aware of new products

Skills and Competences

Good written and verbal communication
Able to work effectively under pressure
Good collaborative and influencing skills
Adaptable/flexible and self motivated
Supervisory experience helpful
Able to mentor and provide feedback

Experience and Qualifications

Knowledge or experience of speciality area (electrics/mechanics/both) and heavy industry
Has completed a recognised apprenticeship in an industrial area
ONC or equivalent in speciality area
Current Electrical Installation Regulations qualification (electrical/multi skilled)

Water Network Inspector

Our Water Network Inspectors are the customer facing team in Southern Water. There will not be many roles you see where you can significantly impact the satisfaction of customers. Every day is different, you will be working in all conditions across the network resolving a range of customer related incidents and ensuring that our customers receive a continuous supply of fresh water.

Accountabilities

Some of the responsibilities that you will carry out will include but are not limited to:

Providing a courteous and efficient service to all customers.
Planning, organising and executing shutdowns to the distribution system so that disruption to the customer is minimised and where possible the supply is maintained.
Ensure that the procedures for the protection of water quality during main repairs are always adhered to.
Responsible as 1st point of contact during emergencies both in and out of hours; determine course of action to be taken escalating where necessary.
Provide and manage alternative water supplies in the event of interruptions to supply or during an emergency (which shall include bottled water and standpipes etc).

Key Skills

A great customer service ethic
Understanding of Health & Safety policies and procedures
Adaptable, flexible and self-motivated
Good written and verbal communication skills

Good collaborative and influencing skills
Good time management skills
Able to work effectively under pressure

You may also gain indirect knowledge in mechanical and electrical specialisms and this could prove to be a future field of study with the skills you will gain. Southern Water can support this ambition with upskilling apprenticeships and other training.

Although work is generated to you on a weekly basis, you will be managing your own time, giving you the freedom and flexibility to design your own working week, you will learn how to be organised and proactive.

Flows and Pressure

Ensure that guaranteed Standards pertaining to DG2 are achieved and maintained and that the procedures in place are strictly adhered to at all times.
Identify and promote Renewal and Improvement schemes to ensure continued integrity of the distribution system.

Leakage

Issue Waste Notices and complete customer leak reports so that the volume of wasted water may be recorded and minimised.
Carry out flood and damage investigations and report promptly at the end of the incident.
Rechargeable Works and Damage to be reported promptly to enable recharging of associated costs to be made.

Infrastructure

Ensure that all changes to the Network are recorded and passed to the relevant system owners for update (i.e. GIS, MGIS etc), to ensure that details shown on all systems are current.
Investigate and identify the need for any remedial works, including the raising of jobs where necessary.
Liase with other Utilities, HMUs and other 3rd parties regarding the position and condition of SWS apparatus in order to safeguard the integrity of the distribution network. Trace and mark the location of SWS apparatus where requested to do so.

General

To ensure that guaranteed standards pertaining to written appointments and complaints are achieved and maintained and that procedures in place are strictly adhered to.
Ensure correct priority is given to all Water Quality complaints.
Carry out Customer requests to turn off and turn on water supplies.
Carry out basic investigations and repairs (only where practicably) within customer properties.

Applying for roles at Southern Water

Southern Water is an organisation that’s going places. We’re changing at pace, learning from the past and looking to the future. We’re improving, evolving and innovating across all areas of our business, from how we deliver services to important environmental issues. So, if you love a challenge and the opportunity to show what you’re made of, we’re the perfect place for you to build an impactful career. We believe in Water for Life. If you do too, Dive Right In.

Apply now

What do employees say?

★ ★ ★ ★ ★

“Brilliant place to work
Good hours
Good pay”

★ ★ ★ ★ ★

“Southern Water nurture their people, providing opportunities to learn and grow no matter what level.”

★ ★ ★ ★ ★

“Very caring team who were committed to delivering great results.”

★ ★ ★ ★ ★

“Everyone is empowered to make a difference. Great colleagues and excellent team.”

★ ★ ★ ★ ★

“Good opportunities for training and development.”

Reviews from glassdoor

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Working at Southern Water

Working at Southern Water

About Southern Water

Why Southern Water?

Roles at Southern Water

Process Technician

Accountabilities

Knowledge

Skills and Competences

Experience and Qualifications

Water Network Inspector

Accountabilities

Key Skills

Flows and Pressure

Leakage

Infrastructure

General

Applying for roles at Southern Water

What do employees say?