Receptionist Job Description | Popular Job Roles

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Receptionist: Job Description

A Receptionist is a professional who manages the front desk of an organisation. They are usually the first point of contact for customers. Receptionists also perform various administrative tasks. Receptionists work within an organisation to help it run smoothly. They greet visitors, answer phone calls and run errands while maintaining professional composure throughout interactions with customers or potential clients.

What does a Receptionist do?

A receptionist is responsible for providing administrative support to a business or organisation. Their day-to-day tasks include greeting visitors and guests, scheduling appointments, maintaining records, providing customer service and performing other general office duties. Receptionists also help to facilitate communication between departments, clients, and colleagues, ensuring the smooth running of daily operations. They may also be responsible for taking payment and managing bookkeeping or accounts.

Key Skills for Receptionists

Advanced use of common softwares suite, such as Microsoft 365
Excellent customer service
Multitasking and time-management skills
Great verbal and written communication
Excellent personal presentation and a professional attitude
Organisational mindset

Typical Employers of Receptionists

As the first physical point of contact between a company and its clients and customers, receptionists usually work in highly visible areas such as the front desk of or waiting room. Sectors that commonly hire receptionists include:

Healthcare
Wholesale and industrial sectors
Hospitality
Other office-based employers
Public sector

Career Progression

The career progression of a receptionist typically includes promotions to positions such as administrative assistant, office manager, executive assistant, or other administrative roles.

With additional training and experience, some receptionists may advance to higher-level roles in the organisation such as executive assistant, office manager, or even human resources manager.

If they choose to pursue further education, they may become certified professionals in their fields, such as medical receptionists, legal receptionists, or certified customer service representatives.

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Popular Job Roles:

Receptionist